Everything Rises And Falls On Leadership
How do you deal with inevitable failures inside of your company’s systems?
This is a touchy subject but is the reality of what we have to deal with as leaders whether we like it or not.
Throughout my years in Simpluris, there would literally be times I would have to drive to a client’s office and personally drop off a gift and a card saying, "I apologize for this mistake."
Even though it wasn't my mistake, it was an employee's mistake, they were under my leadership.
Your teams are under YOUR leadership.
Everything rises and falls on leadership.
YOU have to own it because YOU chose to hire the person who happened to make a mistake.
YOU chose your systems and YOU chose the customer.
YOU’RE the one running the whole show.
And whether we like it or not, if you are a business owner, a manager, or in a leadership position inside of your organization, that is the level of responsibility on our shoulders.
After you clean up the mess, then you go back and you do a debrief.
What went wrong? And how do we fix it so it doesn’t happen again?
If you take the time to do this every time there is a failure, I guarantee there’ll be far fewer mistakes in your company.
How have you dealt with failures, yours or not, in the past?
